Shipping Policy

At XSSNVV, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our order processing times, shipping methods, delivery estimates, and other important information to help ensure a smooth shopping experience.

1. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed before 4:00 PM (local warehouse time) with all items in stock may ship the same day

  • Orders containing out-of-stock items or during peak periods may experience slight delays

Once your order has been processed, it will be prepared for shipment from the nearest available warehouse.

2. Shipping Locations

To ensure fast and reliable delivery, XSSNVV ships orders from multiple fulfillment centers, including:

  • United States

  • Hong Kong

  • Europe

Orders are automatically fulfilled from the warehouse closest to your shipping address based on inventory availability, helping reduce delivery time whenever possible.

3. Shipping Methods & Costs

We offer the following shipping options:

Free Standard Shipping

  • Estimated delivery: 2–6 business days (depending on destination)

Expedited Shipping

  • Estimated delivery: 1–3 business days

Shipping times are estimates and may vary due to location, carrier operations, weather conditions, or customs clearance.

We work with trusted carriers such as DHL, FedEx, UPS, and EMS to ensure secure and timely delivery.

4. Order Tracking

  • An order confirmation email will be sent within 48 hours after your purchase

  • Once your order ships, you will receive a shipping confirmation email with a tracking number

  • Orders containing multiple items may be shipped separately depending on warehouse availability

Tracking information may take up to 24 hours to update after shipment.

5. Address Changes & Order Cancellations

  • Orders may be canceled within 60 minutes of placement

  • Once an order has been shipped, the shipping address cannot be changed

  • Customers are responsible for ensuring that the shipping address provided is accurate and complete

If an incorrect address is provided and the package is lost or returned, the customer will be responsible for any additional shipping or replacement costs.

6. Customs, Duties & Import Fees

For international orders, shipments may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

  • These fees are not included in the product price or shipping cost

  • Customers are responsible for all applicable customs charges

We recommend contacting your local customs office prior to ordering to avoid unexpected fees or delays.

7. Need Help?

If you have any questions regarding shipping, delivery, or your order status, please contact us:

📧 Email: xssnvvofficial@hotmail.com