Returns & Refunds Policy
At XSSNVV, we stand behind the quality of our products and want you to feel confident with every purchase. If you are not completely satisfied, we offer a 15-day return and refund policy starting from the date your order is delivered.
1. Return Eligibility
To qualify for a return, all of the following conditions must be met:
✔ The product must be unused, unworn, and undamaged
✔ The product must be returned in its original packaging, including all accessories and manuals
Please note: Products that show signs of use, damage, or are missing original packaging may not be eligible for return or refund.
2. How to Return Your Item
You have 15 days from the delivery date to request a return. To initiate a return, please follow these steps:
Step 1
Email us at xssnvvofficial@hotmail.com with the following information:
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Full Name
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Order Number
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Clear photos of the product
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Reason for the return
Step 2
Our customer support team will review your request and provide detailed return instructions if approved.
Step 3
Once we receive and inspect the returned item, your refund will be processed within 48 hours.
Refunds will be issued to the original payment method used at checkout.
3. Return Shipping Costs
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Defective or damaged products:
Return shipping is free, regardless of your location. -
All other reasons (e.g., change of mind, ordered the wrong item):
Return shipping costs are the customer’s responsibility.
We strongly recommend using a trackable shipping service and ensuring the item is securely packaged to prevent damage or loss during return transit.
4. Received a Defective or Damaged Item?
We sincerely apologize if your order arrives defective or damaged. XSSNVV will cover the return shipping cost for such cases.
To request assistance, please email xssnvvofficial@hotmail.com and include:
✔ Your full name
✔ Order number
✔ Clear photos showing the defect or damage
✔ A brief description of the issue
Our support team will respond promptly and guide you through the return or replacement process.