FAQ’s

Welcome to the XSSNVV Red Light Therapy Mask FAQ.
Here you’ll find answers to the most common questions about our cordless LED light therapy mask designed for at-home professional skincare.

If you need further assistance, please contact us at xssnvvofficial@hotmail.com
👉 Visit our homepage: www.xssnvvofficial.com

🚚 Orders & Shipping

Q1: Do you offer free shipping?
Yes. We offer free standard shipping on all orders. Expedited shipping options are available at checkout for faster delivery.

Q2: When will my order ship?
Orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed before 4 PM with all items in stock may ship the same day.

Q3: How long does delivery take?

  • Free Standard Shipping: 2–6 business days

  • Expedited Shipping: 1–3 business days

Delivery times may vary depending on location, carrier, and customs clearance.

Q4: Where do you ship from?
We ship from warehouses located in the United States, Hong Kong, and Europe. Orders are automatically fulfilled from the closest available warehouse to ensure the fastest delivery.

🔁 Returns & Refunds

Q5: Can I cancel or change my order?
Orders can be canceled within 60 minutes of placement. Once an order has shipped, the delivery address cannot be changed.

Q6: What is your return policy?
We offer a 15-day return policy from the date of delivery.

  • Non-defective returns: Customer is responsible for return shipping costs

  • Defective or damaged items: Free return and replacement

Returned items must be unused and in original packaging.

Q7: How do I return a defective LED mask?
Email xssnvvofficial@hotmail.com with:

  • Order number

  • Clear photos or videos of the issue

  • Description of the problem

Our support team will provide return instructions and resolve the issue promptly.

🛡️ Warranty

Q8: Does the XSSNVV LED mask come with a warranty?
Yes. All XSSNVV products include a 12-month manufacturer warranty covering defects in materials or workmanship.
Email subscribers are eligible for an 18-month extended warranty.

Q9: How do I file a warranty claim?
Please email xssnvvofficial@hotmail.com with:

  • Order number

  • Product name or model

  • Description of the issue

  • Photos or videos showing the defect

If approved, we will arrange a replacement or appropriate solution.

Q10: What is not covered under warranty?

  • Accidental damage or misuse

  • Unauthorized modifications or repairs

  • Use with incompatible chargers or accessories

  • Cosmetic damage or normal wear and tear

⚡ Device Usage & Safety

Q11: Is red light therapy safe for the face?
Yes. Our LED mask uses clinically tested red (620nm), infrared (850nm), amber, and blue light wavelengths designed for safe, non-invasive skincare when used as directed.

Q12: Which skin concerns does the LED mask help with?
The XSSNVV LED mask is designed to support:

  • Skin firmness and elasticity

  • Fine lines and wrinkles

  • Uneven skin tone

  • Dull or tired-looking skin

Individual results may vary.

Q13: How often should I use the LED mask?

  • Recommended use: 3–5 times per week

  • Each session lasts 10 minutes with an automatic timer

Consistent use delivers the best results.

Q14: Does the treatment hurt?
No. LED light therapy is completely pain-free, non-heating, and relaxing. Most users describe it as soothing.

Q15: How long before I see results?
Some users notice brighter-looking skin within 2–3 weeks, with more visible improvements in texture and tone after 6–8 weeks of regular use.

🧴 Preparation & Care

Q16: Do I need to prepare my skin before use?
Yes. For best results:

  • Cleanse your face thoroughly

  • Remove makeup and skincare products

  • Use on dry, clean skin

Q17: Can I use skincare products after the session?
Absolutely. Applying serums or moisturizers after treatment may help enhance absorption.

❓ Additional Questions

Q18: Can multiple people use the same LED mask?
Yes, but for hygiene purposes, we recommend wiping the mask with a soft disinfectant cloth between uses.

Q19: Is the mask cordless? How long does the battery last?
Yes. The XSSNVV LED mask is fully cordless. A full charge provides up to 60 minutes of use (6 sessions).

Q20: How do I clean the LED mask?
Gently wipe the surface with a soft, dry or slightly damp cloth.
Do not immerse the mask in water.

Q21: What if I lose the user manual?
No problem. Digital user manuals are available. Email xssnvvofficial@hotmail.com to request a PDF copy.